Before Booking:

• Those needing ADA accessible rooms should book at Hard Rock in a Deluxe Gold King Bed. Booking at Hard Rock will give you the best experience as these rooms offer wider clearance through doorways, toilet, bathroom rails, shower benches and roll in showers and will be at the host property. After booking contact the Travel Team to confirm your needs.

Bringing Your Family:

• In an effort to make the booking process easier, you will no longer add your kids during your booking process. There will be a separate Kids Form that lives in your Cloud 9 Account. After booking, fill out the kids form and our team will reach out to get your kids properly added to your reservation! Kids that will be 13 and older at the time of the event are considered the full adult price.

• Anyone traveling with children must book at Hard Rock Riviera Maya. Unico Riviera Maya is an adults only resort.

• Please book the room based on the number of adults in the reservation. Max occupancy for Deluxe Gold Double Beds is four total guests - two adults and two kids or three adults and one kid. Max occupancy for Deluxe Gold Kings is two adults and one kid.